Returns & Exchanges
At Luxe Colombo, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our flexible return and exchange policy allows you to return eligible items within 14 days of delivery.
Initiate a Request
Contact our customer service team via email or our online portal with your order number and the reason for the return to receive an authorization code.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags, labels, and protective seals remain intact and attached to the product.
Ship the Item
Drop off your package at an authorized courier point or schedule a pickup using the prepaid shipping label provided by our support team.
Inspection and Refund
Once we receive and inspect your return for quality compliance, we will process your refund or exchange within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing